Gloria Gery is an independent consultant based in Tolland, Massachusetts. She specializes in performance centered software design and in developing and implementing interactive training and performance support systems. Her emphasis is in strategy development and in creating the necessary managerial approaches. In addition, she assists in developing creative interface and program structures to assure learning and guarantee performance.
Gloria also has extensive experience in developing training and education strategies and programs associated with implementing computer technologies. Her experience at Aetna Life & Casualty as Director of Information Systems Education included responsibility for both technical and end-user training. Gloria's knowledge and experience in managing complex change combines with her understanding of computer technology to assist in critical systems implementation planning. She is the 1998 inductee into the HRD Hall of Fame sponsored by Training Magazine.Gloria developed the performance support concept -- and works with numerous sophisticated clients in developing performance centered software applications. Her design work, writing and speaking qualify Gloria to develop appropriate performance support system strategies, architecture and approaches with clients. Each consulting assignment is tailored to meet specific client needs. Representative consulting roles are described below.
Conducts formal presentations or information discussions to develop staff and management understanding of Performance Support. Presentations are tailored to management, customers, Training, Information Systems or design and development staff. Duration: 90 minutes through two-day intensive workshops. Extensive software demonstrations are included.
Consulting services provided on:
- Strategy development
- Sponsorship development
- Methodology development
- Standards development. Performance Centered Design Specification development
- Vendor identification and evaluation
- Business justification and return on investment.
- Staff development
- Meeting facilitation to surface and integrate issues, perspectives and needs
- Evaluation of Requests for Proposal, Statements of Work or vendor proposals; assistance in vendor selection
Actively participates in interface or support system design during initial design efforts, on an ongoing basis, or during deliverable review. Involvement varies based on internal staff experience and needs. Prototype Development in conjunction with programming and business team.
Reviews user interface and performance support architecture and standards. Designs, conducts and reviews evaluation and impact studies as part of business justification or post-implementation evaluation.
Gloria's includes twelve years at Aetna Life & Casualty in Hartford, CT in a range of IS, Training and Human Resource assignments and three years at Corning Inc.. Gery Associates was formed in 1981. Gloria is also a licensee of ODR, Inc. of Atlanta, GA and teaches and consults around their Managing Organizational Change program.
Among Gery Associates' current and past clients are PricewaterhouseCoopers, Andersen Consulting, Arthur Andersen, American Express, Hartford Insurance, AT&T, Hewlett Packard, Bank of America, American Express Financial Advisors, Mastercard, Discover Card, VISA, Interactive Learning Corporation., CIGNA, McGraw-Hill, 3-M, Dun & Bradstreet, Computer Associates Legent Systems, PROMUS Hotels, Union Camp, Glaxo Welcome, Western Union, UNISYS, IBM, Apple Computer, Data General, Microsoft, Amdahl, SAP America, New York Life, United Technologies, John Hancock, Central Intelligence Agency, KPMG Peat Marwick, Deloitte & Touche, Firstar, Norwest Technical Services, US Army, National Security Agency, Internal Revenue Service, Home Savings of America, Citicorp, American Reinsurance, Chase Manhattan, AMEX Life Assurance, Singapore Airlines, JP Morgan, Aetna Life & Casualty, U.S. General Accounting Office, Digital Equipment, AVCO Financial Services, Freddie Mac, FDIC, Prudential, Metropolitan Life, Westpac - Australia, Philips - Netherlands, ADP, Promus Hotels, National Education Corporation, Ziff Communications, Macromedia, Apollo Travel Services, BellSouth, Telcordia (formerly Bellcore), U.S. Office of Personnel Management, NCR, Intel, Knowledgeware, Fannie Mae, Dow Chemical, Taco Bell, Walt Disney Companies, Symmetrix, Southland Corporation, Fidelity Investments, Florida School Year 2000, Frito-Lay, Procter & Gamble, Federal Express, Hydro Quebec, Duke Power, CN, Kellogg, Ernst & Young, BMG Music, Union Camp, Oracle Corporation, Kepner-Tregoe, PaineWebber and ODR.
Gloria's books, Electronic Performance Support Systems (1991) and Making CBT Happen (1987) are each in their 7th printing. Both books are available through Gery Associates and Amazon.com. Gloria speaks at national conferences including Performance Support, Interactive, SALT, ACM, ASTD, ISPI, Canadian Computer Educators, vendor, user group, and industry meetings. She has presented at international meetings in London, Singapore, Hong Kong, The Netherlands, Belgium, Luxembourg, New Zealand, South Africa and Australia, as well as at numerous colleges and universities.
Gloria is a 1966 cum laude graduate in Communications from the University of Connecticut at Storrs.