" 'If you can't measure it, you can't manage it.' If this oft-used phrase is true, then this year's Training Top 100 companies have the management of workforce development programs down to a science. While many companies continue to slash training budgets in the naïve hope of improving the bottom line, these 100 companies invested nearly $7 million—on average, 4.1 percent of their payroll—in bettering the professional and personal lives of their employees. By doing so, the 2004 Top 100 have gained a sustainable advantage over their competition by boosting key business metrics—revenue, productivity and quality, to name a few—through highly focused and tightly managed training programs." - Tammy Galvin, Trainingmag.com"