Theodor Holm Nelson
Top 10 Ways to Lose Your Intranet Users
A failure to communicate
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While usability is obviously important, it's far from the only consideration in designing a user experience. There are at least three aspects to sites: information, experience, and interaction - fact (or fiction), form, and function, if you will. The most appropriate design for a site depends on the relative importance of each of these. (2001-06-17)
The link address is: http://www.interactionbydesign.com/thoughts/perspectives/00000001.html
