Theodor Holm Nelson
Top 10 Ways to Lose Your Intranet Users
Best Practices For Successful Intranets
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Intranet Design Magazine: Thinking big in the first phase of intranet planning is the nature of e-business, but then it's time to start asking the tough questions. One needs to figure out where the business goals and the user goals need to meet in order to create an intranet that offers the most value. Asking why will lead you to understand what the organization needs, what the user needs, and help prioritize them. Most organizations with mobile workforces, geographically dispersed business units, extensive partner networks, or large employee bases benefit greatly from using Web-based communications, making the decision to create a corporate intranet, or even multiple intranets, the most logical choice. Often, however, the more extensive the needs, the more complex the intranet can become. Figuring out how to get the "quick hits" in terms of usability and ROI is a matter of looking from the outside-in to determine what content and functionality will benefit users most, how this information will further help the organization's operational efficiency, and ultimately, the bottom line. (2001-04-22)
The link address is: http://www.intranetjournal.com/articles/200104/cs_04_18_01a.html
