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The Butterfly Ballot: Anatomy of a Disaster
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Ask Tog: If you haven't had enough of the US election snafu then check out Bruce Tognazzini's post mortem analysis of the usability of the butterfly ballot. Bruce writes: "So here I come doing a little Monday morning quarterbacking. Sure, it's easy enough to see now what a stupid design it was, now that they game is over. That's what user testing is for. So you can play the game before you play the game. A competent designer, in my opinion, would have predicted this outcome just from a glance at the ballot, but even a beginner should have had enough sense to user test the design before release. That rather obviously was not done in this case, and a serious miscarriage of thousands of voter's wishes resulted." (2001-01-08)
The link address is: http://www.asktog.com/columns/042ButterflyBallot.html
