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Did Poor Usability Kill E-Commerce?

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Jakob Nielsen, Alert Box: User success rates on e-commerce sites are only 56%, and most sites comply with only a third of documented usability guidelines. Given this, improving a site's usability can substantially increase both sales and a site's odds of survival. (2001-08-19)

The link address is: http://www.useit.com/alertbox/20010819.html

Created by rdickelman
Last modified 2004-06-15 10:40 AM
 
 
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