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Make-or-Break Time

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According to this Internet News report "Gartner cited three major Web site problems that are driving consumers away: lack of product fulfillment information; poor customer-centric, intuitive site navigation; and a lack of reasonable, reliable shipping fees and delivery dates." (2000-09-30)

The link address is: http://www.internetnews.com/ec-news/article.php/4_462601

Created by rdickelman
Last modified 2004-06-15 12:13 PM
 
 

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