Organizational learning and communities-of-practice
This paper by John Seely Brown and Paul Duguid concludes that "By reassessing work, learning, and innovation in the context of actual communities and actual practices, we suggest that the connections between these three become apparent. With a unified view of working, learning, and innovating, it should be possible to reconceive of and redesign organizations to improve all three." (2000-08-13)
The link address is: http://www2.parc.com/ops/members/brown/papers/orglearning.html