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Remember The User's Point Of View
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Information Week: Compressed software-development cycles make early feedback from users more important but less likely to happen. The Web's sprawling nature means IT shops often lack an accurate picture of their apps' eventual users--who may be customers, employees, partners, or the simply curious. Just as important, integration between an application's user interface and its back-end data-processing portions has moved to the fore of usability concerns. One example: A user error on a simple name-and-address form often returns another blank form--a big turnoff to Web patrons. (2001-04-08)
The link address is: http://www.informationweek.com/831/usability.htm
