Theodor Holm Nelson
Top 10 Ways to Lose Your Intranet Users
The hollow promise of Internet banking
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The Economist: "Convenience was supposed to be the big attraction of Internet banking. But service has proved unreliable. Servers crash and connections can be slow, especially over home telephone lines. Often it is easier, and quicker, to telephone. Internet-only banks have also been slow to offer a full product range. The convenience of online banking is greatly diminished if a customer has to maintain a current account, for example, offline." (2000-11-12)
The link address is: http://www.economist.com/finance/displayStory.cfm?Story_ID=418297
