Theodor Holm Nelson
Top 10 Ways to Lose Your Intranet Users
Web Guru: It's the User, Stupid!
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Wired News: "Nielsen believes the industry's refusal to heed the calls of usability proponents directly affected the steep Internet market drop. Many of the recently dead dot-coms, he said -- especially in e-commerce -- made the fundamental mistake of drawing users to their sites with expensive promotions, then losing them forever with ineffective design or subpar services." (2000-11-19)
The link address is: http://www.wired.com/news/business/0,1367,40155,00.html
