Information Anxiety 2
Enterprise Information Architecture: A Semantic and Organizational Foundation
A Comparison of Still, Animated, or Nonillustrated On-Line Help
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Susan M. Harrison, University of Wisconsin-Eau Claire: This report describes a study in which 176 undergraduates received on-line help instructions for completing seven computer-based tasks. Instructions were provided in either written or spoken form with or without still graphic or animated visuals. Results consistently revealed that visuals, either still graphic or animated, in the on-line help instructions enabled the users to significantly perform more tasks in less time and with fewer errors than did users who did not have visuals accompanying the on-line help instructions. (2000-12-10)
The link address is: http://www.acm.org/sigchi/chi95/Electronic/documnts/papers/smh_bdy.htm
