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Popular Books on User Centered Design
Stan Malcolm, Ph.D.
Theodor Holm Nelson
Donald A. Norman
I would like more information about PCD Webinars and Seminars
Duane Degler / IPGems
What is EPSS
Popular Books on Usability and Interface Design
2007 PCD Awards
2006 PCD Awards
Alan Cooper
Douglas Englebart
Designing Web Usability
Don't Make Me Think! A Common Sense Approach to Web Usability
Web Site Usability
Web Style Guide
Web Site Usability Handbook
The Usability Engineering Lifecycle
Handbook of Usability Testing
External links
5-Second Tests: Measuring Your Site's Content Pages
Streamlining Usability Testing by Avoiding the Lab
Develop a Landing Page Framework
Alertbox: Ten Years
The Myth of the Genius Designer
Deceivingly Strong Information Scent Costs Sales
E–learning and language change — Observations, tendencies and reflections
This Way, Mr. Roboto: Guideance for Non-Technical Professionals
Top 10 Ways to Lose Your Intranet Users
Beware the Bleeding Edge and Feature Creep
Time to Bin the Big Iron
Consumers Pay a Price for Internet Phone Convenience
ADVISOR P.I.
Euterpe, a Task Analysis tool
Riding the Waves of "Web 2.0"
Fast, Cheap, and Good Usability Methods
Do Metaphors Make Web Browsers Easier to Use?
IBM EZSort: Card Sorting Software
IGrafx Process
MacFlow™ & WinFlow™: Flowchart Design and Development
Macromedia Director as a Prototyping and Usability Testing Tool
Performance Support Project Estimator
Requisite Pro
WebCAT: Web Category Analysis Tool
AnswerWorks
BOS-EXPERT/WIN
foCoach
ICE Browser
JavaHelp
KeyHelp
PHD HelpIndex
ProHelp
TODSHelp Component
Microsoft Agent Scripting Helper
The Microsoft Agent Web Ring
Active Wizard
CodeMonkey WizardX
overLIB Pop-ups in HTML
Intranet Tools
Decision Support and Expert Systems
Amzi! Prolog + Logic Server
Putting Context Into Context
Investing in Usability: Testing versus Training
Usable Web
One Billion Internet Users
Web Site Usability and SEO
The ABCs of the BBC: A Case Study and Checklist
Evolutionary information seeking: A case study of personal development and Internet searching
Elements of a Usability Reasoning Framework
Whipping Users into Shape
This Week's Agenda: The Usability Industry
Good Grips: Usability before Branding
Second sight
Keep it simple, stupid!
Alan Cooper sees planning as key to downstream dividends
Content Is Not a Technology Issue
Technology stars decry state of industry innovation
Please Stand By: We Are Experiencing Technical Difficulty
Looking Back to Move Forward
The Cosmic Usability Test
Remember The User's Point Of View
Thinking Outside the Box
Are Users Stupid?
The Butterfly Ballot: Anatomy of a Disaster
Butterfly Ballot Causes Performance Problems
Flash: 99% Bad
Trouble in Paradise: Problems Facing the Usability Community
The Cranky User: The Principle of Least Astonishment
Did Poor Usability Kill E-Commerce?
Broken links and poor information architecture design
Attack of the Back Button
True Simplicity: Krug-o-rama!
Abandoned Shopping Carts: Enigma or Sloppy E-Commerce?
Understanding the Art and Science of Web Design
A failure to communicate
Edu-centives Can Drive Online Sales
Web Dominance: A Matter of Choice?
The Four Horsemen of Usability
Employing Strategic Content Management For Successful Intranets
'Mouse-trapping' locks Web users in a virtual maze
User Advocate Or Enemy Of Creativity?
KISS Your Customers If You Want Them Back
Educommerce: Online Learning Migrates to the E-commerce Arena
Best Practices For Successful Intranets
It May Flash, but It Doesn’t Streak
The Architecture of Online
Guideline dogma
E-Shopping Carts on Wobbly Wheels
Repent from Flash Sins
Top Reasons for Abandoned Online Purchases
Linking customer behavior to e-commerce strategy
It’s Time to Go Beyond “Gee Whiz”
Diss My Web Site, Please
Stop Dumbing Down the Web!
Web Guru: It's the User, Stupid!
The hollow promise of Internet banking
Does online shopping need a dose of technology?
Skip Intro
All They Want for Christmas is the Site to Load
Make-or-Break Time
The speed of business
E-Tailers Avoiding Advanced Web Technologies
Personalisation goes one-on-one with reality
Internet Companies Learn How to Personalize Service
Why Internet Sites Fail
The Web's Still-Unfulfilled Personalization Promise
End of Web Design
Usability Experts are from Mars - Graphic Designers are from Venus
Proceedings, CHI 2000 Workshop Designing Interactive Systems for 1-to-1 E-commerce
The Elements of User Experience
Trapped on the Web?
The Dao of Web Design
Use and Abuse
One-in-four suffer e-shopping failures
Web Denial
On the Web, relaunches can sink you
Is technology or content king?
Please Santa, grant me these special holiday wishes, and improve Web commerce too
E-Business Must Consider Its Customer
Levi strategist comes clean about Web failure
Improving Information Retrieval with Human Indexing
Using the Net for Brainstorming
XML experiences growing pains
Creating Good Customer Experiences
Making the Right Technology Decision
Intranets Fail To Deliver Business Value
HP works to make the Internet more automatic for users
Types of Usability Methods
Human Performance Center's HPC SPIDER
Authentic Behavior in User Testing
Ten Ways to Kill Design
The Usability of Open Source Software
Four Modes of Seeking Information and How to Design for Them
The gentoo.org redesign
Redesigning the Microsoft Corporate Intranet
Rx for Learning
The Right Tool
Web Components
Epiplex Overview
Epiplex Business Process Improvement Datasheet
Humans should not have to grok XML
Enterprise Application Portals (pdf)
Structuring the Unstructured
Bigchalk, inc.
Book Excerpt: Content Management for Dynamic Web Delivery Page III
Managing institutional knowledge
Organizational learning and communities-of-practice
Developing a Knowledge Strategy
Harnessing Corporate Knowledge
The Knowledge Management Fieldbook
Knowledge Management Mistakes
100 companies who matter in DM, WM, CM, KM and BI
Why Can't We Get Anything Done?
Knowledge Management Conference Reports
A Model for Knowledge Worker Information Support
What is knowledge management?
Mining in Textual Mountains
Myths and Realities of Knowledge Management
The Knowledge Conversation
The Knowledge Warehouse: Reusing Knowledge Components
Behind The Numbers: Sharing Knowledge Isn't Easy Yet
B2B Usability
Metrics for Non-Transactional Web Sites
Does User Annoyance Matter?
Are You Designing for Usability or Sales?, Part 2
Are You Designing for Usability or Sales?, Part 3
Web Design Case Study
Four Bad Designs
3 Important Usability Challenges for Designing Web Apps
Use of Narrative in Interactive Design
Recruiting Without Fear - How to Find First-Rate Participants for Design Studies
Designing Embraceable Change
MSWeb: An Enterprise Intranet #1
MSWeb: An Enterprise Intranet #2
Web Analytics: Exciting Times Ahead
The Next Step: The Web Analytics Association
Thank You For Your Order. Now, Leave!
B2B E-Mail: A Completely Different Ballgame
Are Unique Visitor Counts Over?
Accelerated Keyword and Engine Testing, Part 1
EKnowledgeCenter.com
The Workflow Reference Model: 10 Years On
Gartner's Top Analysts Discuss "Business Process Fusion"
The Cathedral and the Bazaar
The 2004 Top 100
Targeted Email Newsletters Show Continued Strength
The Business Needs Drive Training Evaluation At Bank of America
The problem with internet advertising is the ads
Hold the Phone
Compliance Regulations: Five New Articles
How Big is the Difference Between Websites?
Graphical View of the User Experience World
A Heuristic Evaluation of the Usability of Infants
The Big Ten Innovation Killers and How to Keep Your Innovation System Alive and Well
Surprise Package
Intranet 2004: A No-Fuss Intranet Framework
IntraNet on Demand: Mindbridge Plays Host for Small Companies
An Integrated Approach to Software Process Improvement at Wipro Technologies: veloci-Q
epiplex™ version 4.2 released!
Nooface
Packaged Composite Applications
Jakob Nielsen's Alertbox
Jakob Nielsen's Alertbox: Ten Steps for Cleaning Up Information Pollution
Jakob Nielsen's Alertbox: Top Ten Web Design Mistakes of 2003
Slash / Slashdot
Choosing the Right CMS: A Few Pointers
Features Talk, but Behaviors Close
Intranet Design Journal: When is Web Content Management Right
Intranet Design Journal: A Stocking Stuffer for Content Creators
Intranet Design Journal: Collaboration is King with Workshare 3
Performance Support Engineering Part One : Key Concepts
Electronic Performance Support Systems
Designing and Developing Electronic Performance Support Systems
Love Is the Killer App
Power to the users
Knowledge Management Vendors Go Vertical
Mapping the Information Society Literature: Topics, Perspectives, and Root Metaphors
I don't watch TV to like learn anything":The Leisure Use of TV and the Internet
Post-Modern Knowledge Management: A One-Question Interview(TM)
Portals: The Power and the Peril
How to make knowledge management more rigorous
Knowledge management with human smarts
Knowledge Management on the Shop-Floor
Knowledge Management 101
Starting small: first steps toward KM orchestration
Interview with Carla O'Dell
Looking Back to Move Forward
The Whole World In Their Hands
The Death of the Web Site, Part 1
Series 80 Developer Platform 2.0: Usability Guidelines For Enterprise Applications
Making Personas More Powerful: Details to Drive Strategic and Tactical Design
Uncovering Users In Your Own Organization
Crafting a User Experience Curriculum
Extending a Technique: Group Personas
Accessibility Is Not Enough
8 guidelines for usability testing
Embedded Micro Browsers Offer Enhanced Navigation Within Web Pages
Interaction Modeling
Users Interleave Sites and Genres
A Web 2.0 Tour for the Enterprise
Basic Principles and Concepts for Achieving Quality
Extreme User Research
Home Alone? How Content Aggregators Change Navigation and Control of Content
Seven Common Usability Testing Mistakes
Six Steps to Ensure a Successful Usability Test
Perfecting Your Personas
Prioritize Usability Testing and Web Analytics
SEM and Site Usability
Are You Designing for Usability or Sales?, Part 1
Ads Are Here To Stay: Planning For Ad Placement
Architecting Our Profession
Study: Linux nears Windows XP usability
Art and science of usability analysis
What I Learned From Television
Making use of user research
Guerrilla usability
Fly on the Wall
The Usability of Usability
A Comprehension-Based Model of Web Navigation and Its Application to Web Usability Analysis
GNOME Usability Study Report
Testing E-Commerce Systems: A Practical Guide
An Integrated Method for Evaluating Interfaces (pdf)
Apply Usability Methodologies in Intranet Information Architecture
NetRaker Experience Recording
Usability Levels - Three Ways to Care for Usability
Usability Makes a Comeback
Usability Testing Basics
Usor: A Collection of User Oriented Methods
The Race is On
Usability.gov
Success Rate: The Simplest Usability Metric
Hail to the usability test
Why You Need to Test Your Web Site with Real Users
Measuring User Experience
20 Tasks in Ecommerce
When Nielsen Speaks . .
Collecting Feedback About Your Website's Search Interface
Good Grief! The Highs and Lows of Usability Testing
EULER evaluation: a study in search engine usability
Usability Testing of World Wide Web Sites
Universal Usability Guide
A Heuristic Evaluation of a World Wide Web Prototype
Usability as a Goal for the Design of Computer Systems
Rage Against the Machine
Software is too hard to use
Usability Tools: A Useful Start
omparison of Usability Evaluation Methods
End of the Hit Parade
Best E-Tailers? It's a Mystery
Usability Toolkit
Industry Usability Reporting
Computer System Usability Questionnaire
Web Test Dummy: Automating Web-Site Usability Testing With Agents
Guide to Usability for Software Engineers