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Helping and Hindering User Involvement - A Tale of Everday Design
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This case study provides a detailed account of the obstacles and facilitators to user involvement that were identified during the design of a computer application. The factors that affected user involvement included contracting design services, selecting users, motivating users, facilitating and mediating meetings and offering points of focus for user contributions. (Sep-03-97)
The link address is: http://www.acm.org/sigchi/chi97/proceedings/paper/sw-obf.htm
