Summary of The Humane Interface
When we set about learning any interface feature that is new to us, we proceed in two phases, the first of which gradually grades into the second. In the first, or learning, phase we are actively aware of the new feature, and seek to understand and master it. If that feature is well–designed, and if we use it repeatedly, we eventually enter the desirable second, or automatic, phase, in which we have formed a habit, and use the feature habitually, without thought or conscious effort. (2000-02-06)
The link address is: http://humane.sourceforge.net/humane_interface/summary_of_thi.html