Craig Marion
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Craig Marion is the author of several articles on performance support and provides resources through his web site, Software Design Smorgasbord.
Craig Marion's amazing site consists of ten pages:
- Visualization
- Multimedia
- Human-Computer Interaction
- Usability Engineering
- User Interface Design
- Information Design (Online)
- Performance Support
- Knowledge Support
- Productive Workplaces
- Knowledge Management
This
entire site is a knowledge resource for a perspective on software
design called "Performance-Centered Design" (PCD). This perspective
originated with a group technology-oriented instructional designers who
built Electronic Performance Support Systems (EPSS) in the 1990s.
Realizing that most of the systems they were building were essentially
scaffolding to help users with problematic software, these people
shifted their attention to improving the software itself. But they
never lost sight of the need to provide support for the knowledge
component required to get work done.
