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Online Customer Service Tough To ImplementDocument Actions "The message from consumers this holiday season is very clear. They expect e-tailers to beef up their customer service operations. As a result, many cost-conscious online merchants are looking at so-called natural language service agents that allow customers to type in questions in English. The big question is whether it will work." (2000-01-22)
The link address is: http://www.ecommercetimes.com/story/2270.html |
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