The Beauty of Performance Measurement
To apply any selection strategy correctly, you must begin with that which you are trying to predict - performance. This article describes some performance measurement research we conducted for the Division of Child Support Enforcement (CSE) in Georgia. Performance measurement begins with understanding the organization's mission and strategic objectives. Therefore, take steps to clarify and understand the organization's mission, strategic plan, and strategic objectives. Use these to develop strategic measures to determine whether the objectives - the results your organization is trying to achieve - are being accomplished. Focus on efficiency, effectiveness, outcomes, and results. Do not worry about input and process measures unless the other types of measures are impossible to obtain. (2001-05-06)