Measuring the ROI value of a corporate intranet and portal is an imperfect science at best. In fact, many analysts contend that precise ROI measurement is not possible due to the expansive and far reaching nature of intranets. However, while measuring the precise return on investment may not be possible for most, there are means by which many organizations do quantify both potential and existing ROI. Generally speaking, intranet ROI can be lumped into one of two broad categories: cost savings/cost avoidance, or increased revenue. And while increased revenue should not be discounted, the most obvious and visible area is cost savings/cost avoidance. (2001-04-29)